# FAQ about software, Odoo and AI

URL: https://www.eclosionit.com/en/faq

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### Development

https://www.eclosionit.com/en/development

**Who owns the source code?**
The client, as agreed in the contract. We hand over the full repository, documentation and deployment runbook.

**How much does custom development cost?**
It depends on scope. After a free discovery session we deliver a phased estimate so you can start with what creates the most value.

**Can you work alongside my IT team?**
Yes. We adopt your tools and ways of working (repositories, boards, meetings) and transfer knowledge throughout the project.

**What happens after go-live?**
We offer support with agreed response times, monitoring, and an hours bank or dedicated team to keep evolving the product.

**How do you protect my company’s information?**
Least privilege, separate environments, encryption in transit, secret management and confidentiality agreements with the whole team.

### Odoo

https://www.eclosionit.com/en/odoo

**What is Odoo and why choose it?**
Odoo is a suite of business apps covering ERP, CRM, accounting, inventory, manufacturing, HR, website and more, all on one database. It is modular: start with what you need and grow without switching systems.

**Does Odoo comply with DIAN e-invoicing?**
Yes. We implement Colombian localization with electronic invoices, credit and debit notes, support documents and electronic payroll, integrated with a DIAN-authorized technology provider.

**How long does an implementation take?**
It depends on scope. A focused project (e.g., sales, inventory and invoicing) can be live in a few weeks; implementations with manufacturing, payroll and custom development are planned in phases.

**Can you adapt Odoo to very specific processes?**
That is our specialty. We have built our own modules for construction, veterinary clinics, insurance, vehicle trading, printing, optical retail and logistics, among others.

**Can you migrate me from another ERP or from Excel?**
Yes. We extract, clean and validate contacts, products, accounting balances and history, and run trial loads before going live.

### AI

https://www.eclosionit.com/en/ai

**Do I need Odoo to use AI with you?**
No. We integrate AI with your current systems; if you run Odoo, integration is more direct because it already centralizes your data and processes.

**Which AI models do you use?**
We choose per use case, cost and data requirements: leading providers under enterprise agreements, or open models deployed in your cloud.

**Is my data used to train the AI?**
No. We work with providers and settings that exclude training on your data, and we send only the minimum information needed.

**What if the AI gets it wrong?**
That is why we design with human approval, automatic validation and quality metrics. AI proposes; your team decides.

**How much does it cost?**
It depends on the use case and volume. The assessment defines the pilot cost and expected return before you invest in scaling.

### Pricing

https://www.eclosionit.com/en/pricing

**Do prices include VAT?**
No. Prices are in Colombian pesos excluding VAT, which is added on the invoice.

**What is the difference between consulting and support?**
Consulting builds or improves: process design, configuration, development and integrations. Support keeps what already works running: incidents, how-to questions and minor adjustments.

**How are bundle hours consumed?**
We log the actual time spent on every activity and share the usage with you, so you always know how many hours you have left.

**Why doesn’t implementation have a fixed price?**
It depends on your modules, processes and data volume. After a free discovery session we send a phased proposal with timeline and price.

### Support

https://www.eclosionit.com/en/support

**Who can open tickets?**
Anyone can report a case. Response times depend on your company’s support agreement with Eclosion IT.

**How do I follow up on my ticket?**
We email you a confirmation with the ticket number; reply to that email to add information.

**Which files can I attach?**
Images (PNG, JPG, WEBP, GIF), PDF, TXT, CSV, Excel and Word; up to 3 files and 10 MB in total. We verify each file’s actual content.

**Are my files secure?**
They are sent encrypted, validated before being stored, and only the assigned support team can access them inside Odoo.